Return Policy

At UserHeaven, we strive to deliver high-quality digital products and services. However, due to the nature of digital goods, our return and refund policy is structured to ensure fairness for both parties.

Eligibility for Refund

Refunds are only applicable in the following situations:

• The final deliverable is significantly different from the agreed-upon scope.
• The project was not delivered within the promised timeframe, and no justified delay was communicated.
• Technical issues in the delivered product could not be resolved after multiple revisions.

Non-Refundable Circumstances

We do not offer refunds for:

• Change of mind after work has commenced.
• Delays caused by the client’s failure to provide necessary feedback or materials.
• Completed projects that have been approved or downloaded.
• Services purchased at a discounted rate or marked as non-refundable.

How to Request a Refund

To request a refund, email support@userheaven.com within 7 days of receiving your final deliverable. Provide a clear reason along with any evidence (e.g., screenshots, communication logs). We will review your case within 5 business days and respond with a resolution.

We are committed to customer satisfaction and will work with you to resolve issues where possible before issuing any refund.